A content strategy decides what to create before you write a word. Start by choosing 3-5 content pillars — the core topics your brand can own — then build a cluster of related articles under each. Every piece should be searchable (captures existing demand), shareable (creates demand), or both, and should map to a buyer stage: awareness ("what is," "how to"), consideration ("best," "vs," "alternatives"), decision ("pricing," "reviews"), or implementation ("templates," "tutorial"). Prioritize ideas by scoring them on customer impact (40%), content-market fit (30%), search potential (20%), and resources required (10%).
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Help me build a content strategy for our B2B SaaS product. We sell expense management software to finance teams at companies with 50-500 employees. We currently have no blog and want to start from scratch.
Pillar: Employee Engagement (hub — 3,000+ word guide) ├── What Is Employee Engagement? (awareness) ├── Employee Engagement Survey Questions (implementation) ├── Best Employee Engagement Software (consideration) ├── Remote Team Engagement Ideas (awareness) └── How to Measure Engagement ROI (decision) Internal links: every spoke links up to the hub; hub links down to all spokes.
| Idea | Impact (40%) | Fit (30%) | Search (20%) | Resources (10%) | Total | | Survey question templates | 8 | 9 | 7 | 6 | 8.0 | | Engagement ROI calculator | 6 | 7 | 9 | 8 | 7.1 |
FAQ
What are content pillars and how many should I have?
Content pillars are the 3-5 core topics your brand commits to owning. Each pillar spawns a cluster of related articles (a hub-and-spoke structure) that interlink to build topical authority. Identify pillars four ways: problems your product solves, what your ICP needs to learn, topics with search volume, and what competitors already rank for.
How do I decide what to write about first?
Score each idea on four weighted factors: customer impact (40%) — how often it surfaced in research and how emotionally charged it is; content-market fit (30%) — how well it aligns with what your product solves; search potential (20%) — volume and competitiveness; and resources required (10%). Rank by total score and start with high-impact, lower-effort pieces rather than only top-of-funnel content.
Where do good content ideas come from?
Six sources: keyword data (Ahrefs, SEMrush, GSC exports), sales and customer call transcripts, survey responses, forum research (site:reddit.com or site:quora.com searches), competitor content gaps, and direct input from sales and support teams. The highest-signal ideas use the exact language customers use to describe their problems.
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